Tag Archives: winnipeg towing companies

What to do if the “Check Engine” Light Comes On

Today’s automobiles are sophisticated machines.  The engine might provide the power, but at the heart of the vehicle is a computer monitoring numerous systems, making compensations for everything from engine temperature to exhaust temperature to the habits of the driver.

When the computer detects a condition that it cannot correct, it will inform the driver, usually by displaying the “Check Engine” light.

Many people don’t notice this indicator on their dashboards, or worse, they ignore it.  “Check Engine” could be displayed for anything from a loose gas cap to failure of a critical engine component that could, if not addressed, destroy the engine.

If your car displays this warning, find out why!  Check any other gauges or warning lights that your car has for other signs of trouble, especially concerning temperature or oil pressure.  Drive the car to a safe location and check to make sure there’s no smoke, steam, leaking liquid, or other signs of trouble.  If you’re comfortable doing so, check the oil level.  Be careful, components under the hood can be extremely hot, especially if there’s been a malfunction.

If you don’t find any signs of immediate problems, it’s likely okay to drive the car (preferably to a mechanic for service).  If you’ve found any of the above problems, or anything else that suggests that something’s not right with your car (noises, smells, etc.) then don’t risk damage – call the experts at Dr. Hook Towing and Recovery for roadside assistance.  A uniformed, trained professional will be dispatched to your location, and will be able to help diagnose the problem further.  If possible, you can continue your journey.  Should your vehicle require towing, Dr. Hook can arrange for speedy and safe transport for your vehicle to wherever you choose.  To reach Dr. Hook, Call 956-HOOK (4665) or Toll Free 1-800-561-4665.  To enroll in the Guaranteed Roadside Assistance Program, which assures speedy service even peak usage times, visit this link.

From Concerts to Construction, We’re Helping to Expand Winnipeg

Winnipeg is growing, and we at Dr. Hook Towing take pride in the role we have played in making it happen. It is a role we do not take for granted, and which we strive to earn with every service call, for every customer. No matter how big or small the job may be, our team of certified professionals is committed to handling each one with dignity, courtesy and respect.

Dr. Hook Towing has had the privilege of taking part in the hugely successful staging of the U2 360º World Tour concert in Winnipeg, and we continue to assist in the city’s expansion as we keep construction equipment moving where it’s needed.  Our fleet will keep yours moving, to and from the job site, safely and professionally.

By utilizing a state-of-the-art fleet of over 65 vehicles, and certified professional operators at the wheel, Dr. Hook has been picking up Winnipeg and delivering premier service since 1983. We look forward to many years of continued growth with our city and our neighbors, and are dedicated to both on our mission to provide you with the level of quality service you have come to expect from us.

Roadside Assistance Program

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We understand accidents can happen anytime and anywhere. That’s why our Roadside Assistance is available 24 hours a day, 7 days a week and 365 days of the year. Join our Roadside Assistance Program today to receive priority service. The program is free to join and has no monthly fees. Give yourself a peace of mind this winter season.

Join Us at the United Way Truck Pull

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Last year we were proud to be involved in the first ever “Industry Related” Truck Pull event in support of United Way. It was a huge success and we had a great time!

This year the event will be held at Polo Park Shopping Centre parking log (facing St James) on Thursday, October 13, 5:00pm. The Dr. Hook team will be participating again and hope to make this year an even bigger success!

As part of the 400 for-hire trucking companies in Manitoba, we feel it’s important to participate in events which showcase the industries commitment to community support for worthwhile causes in the communities we operate in.

Be sure to join the fun!

Why Us?

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Well, that answer is easy….not simple, but easy.  First and foremost, Dr. Hook has a proven reputation for having a give-and-take relationship with our community.  We happily take the honor of being known as the best, and we give back everything we can to our community.  We contribute back to our community through numerous different programs including Teddy Bear Picnic, Children’s Festivals and Events, United Way Semi Truck Pull, Relay for Life, and many more.

Secondly, we are known for our safety measures to protect our employees, our customers, and the public.  We make sure all of our employees are trained to the fullest extent, and continue this training on a daily basis.  We are certified and insured through numerous different industry leading training programs, and were recently a huge part of the passing of the “Move Over Law” for Tow Trucks, further protecting the public.  Our staff wears additional clothing and equipment, including reflective vests, hard hats, and safety glasses, to push our safety measures even further.

Third, we are the “big dog”.  We are the largest, and most professional towing company in the area and always provide first class service.  Our fleet is large, and in-charge, and consists of more than 10 Heavy Duty Trucks, numerous Medium and Light Duty trucks, over 12 Tilt Deck Trucks, a Trailer Division, and an Air Cushion Recovery Division, all being operated by certified and insured operators.  Add our GPS Dispatch Technology and Roadside Assistance Program, and you have your answer.

That is why we are the Best!

Equipment Moving – Emergent Services

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Being ranked number one is not an honor we take lightly here at Dr. Hook. We strive to maintain our spot in the towing industry on a daily and even hourly basis. We keep up with the most efficient technology, have the highest trained staff, and our machinery and equipment is second to none. We have equipment that is immediate, and on-demand for almost anything you can think of. Drove your plane into a lake? We will be the ones to fish it out, quickly, efficiently, and always with our famous “first class” customer service.

All of our emergency equipment and operators are certified and fully insured. Our equipment ranges from Heavy Duty, Light Duty, Tilt Decks, and even Air cushion Recovery. The Heavy Duty Trucks are the 3 axle trucks that can tow up to 50 tons. These are the trucks that we use for Motor vehicles, Buses, and any other large vehicle that needs towing. Our Tilt Decks are what we use for items such as jungle gyms, golf carts, bobcats, boats, etc. And that predicament that we’ve all seen once or twice before: the jackknifed semi, or that plane that is supposed to be in the air, not in the lake. For those instances we have our Air Cushion Recovery Units. We use these for uprighting large vehicles, up to 5 ton trucks, over-turned containers, and sunken treasures….I mean, airplanes. As with all our services, they are available 24 hours a day, 7 days a week. These situations don’t always happen Monday thru Friday, so we are available every day.

Roadside Assistance Program

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We pride ourselves on being the company that can give assistance in your time of need, therefore, our Emergency Roadside Assistance Program is the core of our company. We utilize our professional staff and our state of the art dispatch technology to bring you prompt and courtesy assistance. Whether it is a flat tire, running off the road, or trying to make it that extra exit without a fill-up. We’ve all been there, and we would love to be the one that you call on when help is needed most.

As with every aspect of our business, our Roadside Assistance Program exceeds the expectations of our clients, and we are rated higher than all of our competitors. At Dr. Hook, members come first, and always will. Our emergency and urgent services are provided with the utmost promptness and professionalism. Our trained customer service professionals answer your calls 24 hours a day, 7 days a week, 365 days a year. They dispatch your call and an exact arrival time is given. You are then greeted by a uniformed, trained professional, and treated to a first-class experience from start to finish. Our services include: changing a flat tire, refilling gas, dead battery jumps, or helping with a wrong turn into a ditch. These instances are daunting, and troubling for all of us, but they are a fact of life. We would love to be the ones to make your fact of life as easy as possible.

GPS Technology – Efficiency in Dispatch

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Dr. Hook is proud of being ahead of the game and staying current with the times.  We pride ourselves on our excellent GPS technology, and our top spot in the towing industry.  We have over 65 various towing vehicles that allow us to stay in the top ranking spot of Canada’s towing companies.  These vehicles aren’t the simple beastly trucks you are used to seeing on the road.  They are equipped with state-of the-art GPS tracking technology.  What does that mean to you?  The benefits for this technology are endless, and mutually shared between you as a customer and us as a company.

First and foremost, the GPS tracking basically turns our dispatchers into air traffic controllers.  It gives them the ability to see the locations of all vehicles in “real time” and helps with the efficiency of helping our customers, which is always our first priority.   GPS allows us to pinpoint, at any time, where our fleet of vehicles are, which calls have the highest priority, which trucks are en-route, and an almost exact to-the-second arrival time, as well as distinguishing which “type” of truck is nearest to each call location.  This allows us to stay ahead of the competition, and provides tools necessary to keep our customer service, speed, and accuracy above the rest.  Behind the scenes, it also allows us to run more efficiently, simplify staff training, reduces costs, and reduces idle working hours, which means more savings for us.  And you guessed it, more savings for you, the customer.

Welcome to Our New Website!

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We, Dr. Hook Towing, are pleased to announce the release of our new and improved website!

Take a tour and discover all the new information available to you, from the vehicles and products for sale, to our great Roadside Assistance program right through to the reasons you would want to work for the Dr. Hook team!

Be sure to check back on a regular basis and we’ll be updating our blog to keep you informed of what is changing in the world of towing services.