Tag Archives: towing services

Colouring Books for Kids

colouring_booksThe whole team at Dr. Hook Towing does our best to support the community whenever we can. Earlier this summer, we recently visited the Munroe Early Childhood Education Centre. The children got to climb into one of our 35 ton heavy tow units and sit in the driver’s seat. We also provided our very own Tommy The Tow Truck colouring books and crayons for the kids. Munroe Early Childhood Education Centre is in the process of rebuilding their play structure from scratch. When they contacted us regarding a donation to the rebuild their play structure, we were more than happy to help. We will be donating a tire to support their backyard play area.
We look forward to seeing the final structure!

Want a free colouring book?

If you would be interested in receiving free Tommy The Tow Truck colouring books, please contact Dr. Hook Towing

Or visit our office at:
Dr. Hook Towing Services Ltd.
75 Lowson Crescent
Winnipeg, Manitoba
R3P 0T3
Ph: 1-204-956-4665 (HOOK)

Thanks are Unneccessary but Appreciated

It’s often been said that a smile is all the thanks someone needs after doing a good deed; at Dr. Hook we believe this to be very true.

We often hear tales of this sort of gratitude from our clients after they have been helped from an unfortunate incident, but occasionally our drivers will also go above and beyond the call of duty – not for just rewards but because it is the right thing to do for the citizens of Winnipeg.

Such was the case last night.

This morning, Winnipeggers tuned into FAB 94.3 and heard Kelly Parker retell the story of one of our drivers who had knocked on his and other doors up and down his street, alerting him of the overnight parking ban while the city cleared residential streets of ice and snow.

Naturally, we were happy to hear that our operator had gone above and beyond in helping our city. We always like to see stories of our drivers doing a good deed in Winnipeg.

We would like to take this opportunity to remind Winnipeggers to be conscious of the overnight parking bans. If you’re not sure when your neighbourhood’s streets will be cleared, for an updated schedule from the City of Winnipeg and click here to find out which zone your home is situated in.

Dr. Hook in the Community – Granting a Wish

When a call comes from the Winnipeg community, Dr. Hook Towing answers with enthusiasm. We consider it an honour to help organizations throughout our city with their charitable projects that help others. Over course of the next few blogs, we’ll be sharing with you the stories of organizations who we’re happy to support in Manitoba.

Dr. Hook Playhouse Delivery As you’ve seen from our blogs and videos, Dr. Hook has towed and transported items of a variety of sizes, primarily cars, trucks and other vehicles in Winnipeg.

On occasion, we’ll be asked to help move a more unique item, say, for example, an airplane.

One of these requests came recently via Qualico Home Developments, and we were more than happy to participate.

Qualico, another fantastic Winnipeg company, had recently built a custom playhouse for a family through the Children’s Wish Foundation of Canada. The Foundation, as noted on their website, “Children’s Wish is a national non-profit organization dedicated to fulfilling a favourite wish for children diagnosed with life-threatening illnesses. Since its inception, Children’s Wish has granted more than 18,000 wishes for children and their families and fulfills approximately 1000 wishes annually — granting nearly three wishes everyday.”

Dr. Hook Towing was more than happy to load the playhouse onto our special pink truck and deliver it to the family. It was truly a heartwarming moment, one that we were proud to be part of.

What to do if the “Check Engine” Light Comes On

Today’s automobiles are sophisticated machines.  The engine might provide the power, but at the heart of the vehicle is a computer monitoring numerous systems, making compensations for everything from engine temperature to exhaust temperature to the habits of the driver.

When the computer detects a condition that it cannot correct, it will inform the driver, usually by displaying the “Check Engine” light.

Many people don’t notice this indicator on their dashboards, or worse, they ignore it.  “Check Engine” could be displayed for anything from a loose gas cap to failure of a critical engine component that could, if not addressed, destroy the engine.

If your car displays this warning, find out why!  Check any other gauges or warning lights that your car has for other signs of trouble, especially concerning temperature or oil pressure.  Drive the car to a safe location and check to make sure there’s no smoke, steam, leaking liquid, or other signs of trouble.  If you’re comfortable doing so, check the oil level.  Be careful, components under the hood can be extremely hot, especially if there’s been a malfunction.

If you don’t find any signs of immediate problems, it’s likely okay to drive the car (preferably to a mechanic for service).  If you’ve found any of the above problems, or anything else that suggests that something’s not right with your car (noises, smells, etc.) then don’t risk damage – call the experts at Dr. Hook Towing and Recovery for roadside assistance.  A uniformed, trained professional will be dispatched to your location, and will be able to help diagnose the problem further.  If possible, you can continue your journey.  Should your vehicle require towing, Dr. Hook can arrange for speedy and safe transport for your vehicle to wherever you choose.  To reach Dr. Hook, Call 956-HOOK (4665) or Toll Free 1-800-561-4665.  To enroll in the Guaranteed Roadside Assistance Program, which assures speedy service even peak usage times, visit this link.

What To Do After A Car Accident

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Eventually, the majority of drivers will, at some point, be involved in an automobile accident. When, and if, a car accident occurs in Manitoba, the first priority is to assess any injuries and attend to the hurt and injured. This means checking in both cars and for injured bystanders and calling emergency services if required. Some injuries may not be apparent when still under the influence of adrenaline, be sure to have any pain checked out by a medical professional.

After the proper medical assessments, the damage sets in and steps must be taken to appropriately report a claim. There are situations that require reporting to the police. Accidents that involve injuries, collisions with an combined damage amount of more than $1000, and any vandalism, theft, hit-and-run or other criminal collisions.  The driver has 7 days to report the incident to the police.

The next step in reporting is reporting any claims for damages, losses or injuries. When safe, move the vehicle from traffic. Report the claim immediately to the Manitoba Public Insurance. Even if the cars do not have serious damage, Manitoba Pubic Insurance should always be notified as a precaution to future injuries or claims that resulted from this accident. Manitoba Public Insurance suggests reporting any and all claims to the police department.

When reporting, have your vehicle registration, drivers license of the driver of your car, details of the accident and details of those involved, including witnesses. After arranging for towing, automobiles are estimated for damage and rental cars will be distributed accordingly.

If your car is not drivable and the office of Manitoba Public Insurance is closed, drivers are allowed to arrange for their own towing. Dr. Hook is a safe, reliable and reputable towing company that is honest and helpful when drivers are hit with surprises of the road.

Why Us?

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Well, that answer is easy….not simple, but easy.  First and foremost, Dr. Hook has a proven reputation for having a give-and-take relationship with our community.  We happily take the honor of being known as the best, and we give back everything we can to our community.  We contribute back to our community through numerous different programs including Teddy Bear Picnic, Children’s Festivals and Events, United Way Semi Truck Pull, Relay for Life, and many more.

Secondly, we are known for our safety measures to protect our employees, our customers, and the public.  We make sure all of our employees are trained to the fullest extent, and continue this training on a daily basis.  We are certified and insured through numerous different industry leading training programs, and were recently a huge part of the passing of the “Move Over Law” for Tow Trucks, further protecting the public.  Our staff wears additional clothing and equipment, including reflective vests, hard hats, and safety glasses, to push our safety measures even further.

Third, we are the “big dog”.  We are the largest, and most professional towing company in the area and always provide first class service.  Our fleet is large, and in-charge, and consists of more than 10 Heavy Duty Trucks, numerous Medium and Light Duty trucks, over 12 Tilt Deck Trucks, a Trailer Division, and an Air Cushion Recovery Division, all being operated by certified and insured operators.  Add our GPS Dispatch Technology and Roadside Assistance Program, and you have your answer.

That is why we are the Best!

Equipment Moving – Emergent Services

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Being ranked number one is not an honor we take lightly here at Dr. Hook. We strive to maintain our spot in the towing industry on a daily and even hourly basis. We keep up with the most efficient technology, have the highest trained staff, and our machinery and equipment is second to none. We have equipment that is immediate, and on-demand for almost anything you can think of. Drove your plane into a lake? We will be the ones to fish it out, quickly, efficiently, and always with our famous “first class” customer service.

All of our emergency equipment and operators are certified and fully insured. Our equipment ranges from Heavy Duty, Light Duty, Tilt Decks, and even Air cushion Recovery. The Heavy Duty Trucks are the 3 axle trucks that can tow up to 50 tons. These are the trucks that we use for Motor vehicles, Buses, and any other large vehicle that needs towing. Our Tilt Decks are what we use for items such as jungle gyms, golf carts, bobcats, boats, etc. And that predicament that we’ve all seen once or twice before: the jackknifed semi, or that plane that is supposed to be in the air, not in the lake. For those instances we have our Air Cushion Recovery Units. We use these for uprighting large vehicles, up to 5 ton trucks, over-turned containers, and sunken treasures….I mean, airplanes. As with all our services, they are available 24 hours a day, 7 days a week. These situations don’t always happen Monday thru Friday, so we are available every day.

Roadside Assistance Program

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We pride ourselves on being the company that can give assistance in your time of need, therefore, our Emergency Roadside Assistance Program is the core of our company. We utilize our professional staff and our state of the art dispatch technology to bring you prompt and courtesy assistance. Whether it is a flat tire, running off the road, or trying to make it that extra exit without a fill-up. We’ve all been there, and we would love to be the one that you call on when help is needed most.

As with every aspect of our business, our Roadside Assistance Program exceeds the expectations of our clients, and we are rated higher than all of our competitors. At Dr. Hook, members come first, and always will. Our emergency and urgent services are provided with the utmost promptness and professionalism. Our trained customer service professionals answer your calls 24 hours a day, 7 days a week, 365 days a year. They dispatch your call and an exact arrival time is given. You are then greeted by a uniformed, trained professional, and treated to a first-class experience from start to finish. Our services include: changing a flat tire, refilling gas, dead battery jumps, or helping with a wrong turn into a ditch. These instances are daunting, and troubling for all of us, but they are a fact of life. We would love to be the ones to make your fact of life as easy as possible.

GPS Technology – Efficiency in Dispatch

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Dr. Hook is proud of being ahead of the game and staying current with the times.  We pride ourselves on our excellent GPS technology, and our top spot in the towing industry.  We have over 65 various towing vehicles that allow us to stay in the top ranking spot of Canada’s towing companies.  These vehicles aren’t the simple beastly trucks you are used to seeing on the road.  They are equipped with state-of the-art GPS tracking technology.  What does that mean to you?  The benefits for this technology are endless, and mutually shared between you as a customer and us as a company.

First and foremost, the GPS tracking basically turns our dispatchers into air traffic controllers.  It gives them the ability to see the locations of all vehicles in “real time” and helps with the efficiency of helping our customers, which is always our first priority.   GPS allows us to pinpoint, at any time, where our fleet of vehicles are, which calls have the highest priority, which trucks are en-route, and an almost exact to-the-second arrival time, as well as distinguishing which “type” of truck is nearest to each call location.  This allows us to stay ahead of the competition, and provides tools necessary to keep our customer service, speed, and accuracy above the rest.  Behind the scenes, it also allows us to run more efficiently, simplify staff training, reduces costs, and reduces idle working hours, which means more savings for us.  And you guessed it, more savings for you, the customer.