Tag Archives: dead battery

Picking A Road Service Program

Deciding you need a roadside assistance program is not a decision to make while stranded, out of gas, or with a flat tire. Before you end up locked out or your car, make this protective decision and add some insurance to your peace of mind. You insure your car from accidents and your home from floods, but what about nails in your tire or dead batteries? Who can solve make those problems easier on your peace of mind? Dr. Hook has the solution for your roadside fears.

When deciding on a roadside assistance program in Winnipeg, be sure to browse our checklist of what you should consider.

(1) Check you vehicle warranty. Some companies offer a roadside assistance program that terminates with the vehicle warranty. Be sure to shop around for another program before your warranty runs out. If your manufacturer does not offer a roadside assistance program or doesn’t offer service in Winnipeg, start your comparison-shopping immediately to prevent unforeseen events.

(2) Be sure to compare the prices per year and beyond. Some companies may offer discounted pricing the first year or a free first month, then double or triple the price in the coming years. Be aware of these deceitful sales tactics. Dr. Hook is a reputable towing company with no sales tricks up our sleeve.

(3) When comparing cost, be sure to compare benefits. Some companies offer only lockout protection, while others offer the entire package. Some may be 9am to 5pm and others, such as Dr. Hook, are 24 hours a day, 7 days a week.

(4) Find out how many towing vehicles and what the estimated response time is. Dr. Hook has an entire fleet of heavy, medium and light duty trucks, as well as GPS dispatch and many more benefits.

(5) Call Dr. Hook and see exactly how we can compare to your current roadside assistance company. We will certainly meet and exceed the currant roadside assistance program you are with.

Know How To Jump Start Your Vehicle

When faced with the dilemma of a dead battery, drivers need not fret. If you, unfortunately, do not have roadside assistance and a jump-start is required, the first step that a stranded motorist need take is finding the assistance of a working car.

Hopefully, your automobile is well equipped with your essentials for this dilemma. A few things that should be kept in your automobile at all times includes jumper cables, heavy duty gloves for hand protection, a flashlight with charged batteries, and the manufacturer’s owners manual. The owner’s manual will likely have a summary of the steps to follow for a proper jump-start for your automobile.

The Jump

1.  Protect your clothing and hands with gloves that should be kept in the trunk of your car.

2.  Open the hood of your car. Most models have a button under or near the steering wheel. Press the button, and at the hood of the car, release the latch. Use the lever/stick near the latch to keep the hood open.

3.  Be sure the working (donor) car is off yet near the dead car.

4.  Consult your owner’s manual for specific information regarding your automobile.

5.  Most cars have a positive (+) and negative (-) terminal on the battery. Affix the clamps accordingly in this order: dead car positive (+), working car positive (+), working car negative (-), the last negative should be clamped onto a piece of metal on the engine of the dead car. This will create a proper “grounding” for the jump-start.

6.  Start the working car. Wait 1-2 minutes. Start the dead car.

7. Unhook the cables working in reverse order.

8.  If the car is started and the battery light is showing on the instrument panel, it is time to seek a mechanic. There may be additional problems with your alternator or other mechanical parts.


-Never jump-start a frozen battery.

-Never jump-start a cracked, broken or leaking battery.

-Be sure that the battery has the appropriate fluid levels in the cells. If water is required, add it accordingly.

-Once contact has been made with the battery and the cables, do NOT allow the metal parts of the cables to touch. This will create a spark.

-After a jump-start, allow the car to run for 10-20 minutes (driving or idling) to initiate a proper battery charge.

Roadside Assistance Program

We pride ourselves on being the company that can give assistance in your time of need, therefore, our Emergency Roadside Assistance Program is the core of our company. We utilize our professional staff and our state of the art dispatch technology to bring you prompt and courtesy assistance. Whether it is a flat tire, running off the road, or trying to make it that extra exit without a fill-up. We’ve all been there, and we would love to be the one that you call on when help is needed most.

As with every aspect of our business, our Roadside Assistance Program exceeds the expectations of our clients, and we are rated higher than all of our competitors. At Dr. Hook, members come first, and always will. Our emergency and urgent services are provided with the utmost promptness and professionalism. Our trained customer service professionals answer your calls 24 hours a day, 7 days a week, 365 days a year. They dispatch your call and an exact arrival time is given. You are then greeted by a uniformed, trained professional, and treated to a first-class experience from start to finish. Our services include: changing a flat tire, refilling gas, dead battery jumps, or helping with a wrong turn into a ditch. These instances are daunting, and troubling for all of us, but they are a fact of life. We would love to be the ones to make your fact of life as easy as possible.