Employment Opportunities

 

Available positions are as follows. Click on the name to read more about the position.


Light, Medium & Tilt Deck Tow Truck Operator (Owner Operator)

Job Function:

  • To provide for the safe and professional moving of vehicles, equipment and other products as directed by the company and its customers in a timely and accurate method to ensure 100% customer satisfaction.
  • To ensure all duties and responsibilities are carried out to the best of your abilities, per company policies, procedures and written Contract agreement for Owner Operators.

Primary Duties:

  • Represent Dr Hook Towing in a Professional, friendly and courteous manner always including the wearing of a company approved Hi Vis PPE Uniform.
  • Complete all calls promptly, safely and as directed by the Dispatcher or Management.
  • Arrive at work on time per Shift Assignments and complete the entire shift.
  • Minimize absenteeism and notify the company of late Arrival in advance.
  • Prepare, complete and hand in on time all necessary documentation and paper work and invoices per Company policy and procedures.
  • Ensure customers and or bystanders are at a safe distance from the work area.
  • Ensure that your Tow Vehicle’s exterior and interior are always clean and tidy.
  • Ensure that your Tow Vehicle is equipped with all required equipment and that it is in good working order as outlined in the company policy and procedures manual.
  • Ensure that you have all required Personal Protective Equipment when starting your shift, and that it is being properly used during your shift.
  • Clean up debris at accidents scenes as outlined by the company policy and procedures.
  • Perform Vehicle Towing, Recovery, Lock Outs, Tire Changes, Boosting, and other duties as assigned per company policy and procedures.
  • Secure all loads and cargo in a safe and compliant manner as required by Federal Regulations and company policy and procedures.
  • Ensure the use of secondary means of securement (safety chains) on each tow.
  • Ensure that safety lighting is installed on all towed vehicles.
  • Perform Daily Inspection of Hoisting Equipment as per MR 217/06 Part # 23
Owner Operator Qualifications
  • Sign binding Owner Operator Contract Agreement.
  • Supply an approved tow truck, fully equipped, insured, valid MB Safety, decaled with company logo and truck unit number.
  • Purchase and pay for towing or cargo insurance from the company as required.
  • Obtain a valid Workmen’s compensation number in the event more that more than one driver will be operating the Tow Truck.
  • Provide Current Valid Driver’s abstract.
  • Valid Manitoba class 5, driver’s license or better.
  • Current Police Criminal Records check.
  • Mechanical knowledge and ability an asset but not required.
  • Excellent Knowledge of City.
  • Grade 12 or equivalent.
  • Previous Industry or related business experience.
  • Excellent Interpersonal Skills and Problem-solving abilities.
  • Capable of working well in a high pressure, fast paced environment.
Apply Now

To apply for a job with Dr. Hook, fill in the form below and click submit.

Please fill out all of the fields and attach a current resume.

GENERAL INFORMATION
Please note the following requirements of all Dr Hook employees:

1. Must provide a Criminal Background check indicating that they are free of any charge or conviction.
2. Must provide a Drivers Abstract

Employment Application

PERSONAL INFO
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PREVIOUS EXPERIENCE
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GENERAL INFORMATION
Please note the following requirements of all Dr Hook employees:

1. Must provide a Criminal Background check showing them to be free of any charge or conviction.
2. Must provide a Drivers Abstract
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Heavy Tow Truck Operator

Job Function:

  • To provide for the safe and professional moving of Heavy Vehicles, equipment and other items as directed by the company and its customers in a timely and safe method to ensure 100% customer satisfaction.
  • To ensure all duties and responsibilities are carried out to the best of their abilities, per company policies, procedures and written Contract agreement.

Primary Duties:

  • Represent Dr Hook Towing in a professional, friendly and courteous manner always, including the wearing of a company approved Hi Vis PPE Uniform.
  • Complete calls promptly, safely and as directed by the Dispatcher or Management.
  • Arrive at work on time per shift assignments and complete the entire shift.
  • Minimize absenteeism and notify the company of late Arrival in advance.
  • Prepare, complete and hand in on time all necessary documentation and paper work and invoices per company policy and procedures.
  • Ensure customers and or bystanders are at a safe distance from the work area.
  • Ensure that your Tow Vehicle’s exterior and interior are always clean and tidy.
  • Ensure that your Tow Vehicle is equipped with all required equipment and that it is in good working order as outlined in the company policy and procedures manual.
  • Ensure that you have all required Personal Protective Equipment when starting your shift, and that it is being properly used during your shift.
  • Clean up debris at accidents scenes as outlined by the company policy and procedures.
  • Perform Vehicle Towing, Recovery, Lock Outs, Tire Changes, Boosting, Etc. as well as Mechanical assistance, and other duties as assigned per company policy and procedures.
  • Ensure the use of secondary means of securement (safety chains) on each tow.
  • Ensure that safety lighting is installed on all towed vehicles.
  • Ensure that all moves under permit are within the Permit conditions and that you are in possession of the Permit and attached conditions during each move.
  • Comply with all City, Provincial, and Federal Regulations for Weights and Dimensions. •  Perform Daily Inspection of Hoisting Equipment as per MR 217/06 Part # 23
Job Qualifications
  • Current driver’s abstract.
  • Valid Manitoba class 1, driver’s license (Landoll).
  • Valid Manitoba class 3 or class 1 driver’s license (Heavy Tow Truck).
  • Current Police Criminal Records check.
  • Mechanical knowledge and ability is required in towing preparation.
  • Excellent Knowledge of City.
  • Grade 12 or equivalent.
  • 5 years Industry or related experience.
  • Excellent Interpersonal Skills and Problem-solving abilities.
  • Capable of working well in high pressure recovery situations.
  • Capable of taking charge at serious recoveries.
Apply Now


Data Entry/Call Taker

Job Function:

  • Responsible for the Answering of all customer and public phone Inquiries, while maintaining a professional and courteous tone and manner to ensure 100 % Customer Satisfaction.
  • To perform the above duties and responsibilities to the best of your capabilities,
    within company guidelines, policies, and procedures.

Primary Duties:

  • Answer incoming phone calls promptly (within 3 rings) and as indicated in the company policy and procedure manual.
  • Enter tow calls into the computerised dispatch system as outlined in the company policy and procedure manual.
  • Estimate rates for customers Based on company Policy and Pricing Guidelines
  • Respond to Fax machine, MPI Computer, and E-mails
  • Become familiar with Corporate client.
Job Qualifications
  • General office and computer skills (typing).
  • Grade 12 education or equivalent.
  • Good knowledge of the city.
  • Industry experience is considered an asset.
  • Good Interpersonal and Communication skills.
  • Capable of working well in a high pressure, fast paced environment.
 


Dispatcher

Job Function:

  • Responsible for distributing all calls for service to the fleet operators within the times specified by company policies and procedures to ensure 100% On-Time Performance. 
  • Ensure that all Drivers and Owner Operators have a fair and equal opportunity to earn revenues based on their capabilities and within the company guidelines of fairness to all while maintaining our customer service standards.
  • Supervision of the fleet operators ensuring that all fleet drivers are adhering to Company Policies and Procedures.

Primary Duties:

  • Dispatch calls to Fleet Drivers per Company Policy and Procedures.
  • Update computer system on driver status and individual call status and the clearing of calls in dispatch.
  • Responsible for keeping shift attendance, act when deemed necessary or notifying Operations Manager. (i.e. Driver attendance log etc.).
  • Take Supervisory action with the fleet drivers when necessary and/or notify Operations Manager of action required.
  • Assist fleet drivers with questions and needs relative to providing customer service or call completion.
Job Qualifications
  • Excellent organizational skills.
  • Able to work well with little or no supervision.
  • 5 years Industry or related experience.
  • Excellent decision maker.
  • Excellent knowledge of the city.
  • Good computer skills.
  • Capable of working well in high pressure, fast paced environment.
  • Grade 12 education or equivalent.
Apply Now